top of page

FAQ

  • Do you offer free shipping?
    Yes! All of our plaques include free shipping within the United States.

  • Do you accept custom orders?
    Absolutely. Use our Custom Orders page to share your verse, image ideas, or special requests. We’ll send you a proof for approval before engraving.

  • What is your return policy?
    Because each plaque is handcrafted and often customized, returns are only accepted if there is a defect or error on our part. Please contact us within 7 days if there’s an issue.

  • How long will it take to receive my order?
    Most orders ship within 5–7 business days. Custom orders may take a little longer depending on design approval.

  • Do you charge sales tax?
    We collect sales tax on orders shipped to South Carolina, as required by law. Orders shipped outside of South Carolina are not subject to sales tax.

Mystery Woodworking llc

  • Pinterest
  • Instagram
  • Facebook
  • TikTok

482 Jackson Creek Rd

Winnsboro SC 29180

At Mystery Woodworking, every piece is crafted with care, intention, and purpose. Because each plaque is made from natural wood with its own grain and character, no two pieces are ever the same — and that uniqueness is part of the beauty we stand behind.

If for any reason your order arrives damaged, defective, or not what you expected, please reach out to us within 14 days of delivery. We’ll work with you — whether that means a replacement, repair, or refund — with kindness and understanding.

Custom Order Agreement

Every custom plaque is created with special care to reflect your unique vision. Before we begin engraving, you’ll receive a design proof (a digital mockup) for review.

Your order will only move forward once you have approved the design in writing (via email or message). This sign-off confirms that all details — including text, imagery, and layout — are correct.

Once approved, custom orders are final and non-refundable, as the piece is made specifically for you. However, if your plaque arrives damaged or with an error that does not match your approved proof, we’ll make it right.

 

bottom of page